Thinking About the Details

Recently, I was part of a high stakes meeting. It was a mediation of sorts and both parties were emotionally charged. I’ve reflected on that meeting since and a recent conversation reminded of some of the things that could have been done differently.

So much came down to the details. As a leader don’t leave things to chance.  Create a space that is comfortable for your next meeting think about the details.  Here’s a few simple ones: include water, kleenex and anything else that might help people feel relaxed.

If someone is taking notes, then explain why and get permission from everyone present.  Recognize that anyone taking notes is going to be biased.  We all hear things differently and unless EVERY word is recorded you only have an interpretation of what happened. What is selected and what is not recorded are evidence of bias.  Everyone at the meeting should have a copy of the notes and input in them if they are to be considered as a valid representation of the conversation.

Set a time limit – this meeting dragged on for a long time.  Key people showed up late, it was late starting.  It was an awkward start and an awkward end.

Take a break – especially if a key person walks out of the meeting.  Give people time to regroup if things are tense.

A little attention to the details would have gone a long way.  In this meeting the problem being discussed was the result of a decision that was made without thinking about all the details especially around how it was made and a process not being followed.  The meeting itself was like a microcosm of the whole system.  The big picture is made up of lots of little details.

Leaders learn that lesson quickly.  It’s one of the things that sets great leaders apart from average leaders.  Those with experience have learned that the devil is in the details.  Or in the case I’m speaking about in the lack of attention to the details.